Application Support (AS+):
Yardi Voyager is a highly competitive, one-stop shop for all your property management related activities. Softwares are designed to perform various tasks in a specific way and it is very important that we use them correctly to get the most out of them.
With the vastness Voyager carries, users are bound to encounter hurdles while performing day to day activities.
Here's where our support team can help you get past these obstacles.
Our AS+ team makes sure your users and database are taken good care of. Following includes but is not limited to what we do to make sure users are comfortable with the program:
- We understand your business to analyse how the program can be best used for your requirement,
- Helping users overcome barriers in communication through friendly interactions,
- Understand issues (both technical and functional), analyse them in-depth to reach the root cause and provide long-term solutions,
- Train users from time to time on how to correctly use the program,
- Gather report requirements and get custom reports created.
Custom Reporting (CR+):
Reports are your one-stop shop for all queries on why, what and how on statistics.
All leading softwares would provide you a specific number of in-built reports which according to them are best suited to the need of their users.
However, time and again you may need to pull out some data at organisational level or have a certain requirement other than standard offerings. So you would need custom reports (precisely built for your need and database).
Here's where our CR+ team helps you get the most out of system.
Our reporting team follows a very comprehensive process to provide you the best reporting experience:
- Accessing requirement
- Checking if the requirement can be fulfilled using pre-existing reports.
- Finalize specs and choosing best platform to create the report
- Design report, extensive unit testing, user training, UAT and deployment in Live.
- Monitor report performance and continued support.
Our team is also experienced with in-house reporting techniques used by Yardi Voyager ie YSR (Yardi Spreadsheet Reporting) and also leading reporting tools in the market like SSRS and Crystal reporting.
Training & Consultation (TC+):
So you have purchased Yardi Voyager and all set to carry out day to day operations through it.
Also, your key users have received training on how to use the program.
But when you go Live, the scale of users using the program, data being fed and pulled and functionalities being used on daily basis are vast.
In such cases, encountering issues with using the process or seeing data issues is a norm.
Here is where our TC+ team can help.
- Train and consult users on basic modules, advanced modules, modules specific to their role as the need may be.
- Provide training on new functionalities, establish best practices and guide on Do's & Dont's.
- Identify if users are using a process wrongly and show them correct process to follow.
- Answer queries on why and how from users to help them use program better.
With the right guidance and consultation, users will find it very easy to use the program.
Implementation Support (IS+):
Leading Property Management softwares like Yardi Voyager are moving to cloud services as they offer a number of benefits including but not limited to:
- Low chance of data loss.
- Faster issue resolution time.
- Quick upgrades and maintenance activities.
- Reduction in harware and manpower required.
- Lower investments.
Our IS+ experts provide end-to-end techno-functional support during Yardi Voyager and related product installations.
Our core members have been with Yardi Voyager for a decade and being technically and functionally well equipped, they are well aware of the most commonly encountered issues and the kind of support required by clients on daily basis.
This urged them to research on what solutions are presently available for clients in the market and what else can be provided.
Once they figured out what more could be made available to make life of clients simpler, they strategically designed support programs which are a one-stop destination for all your needs; be them daily support, custom reporting, training and consultation or implementation support. We provide all these at the best rates in the market through flexible packages suited to your needs.
Since you have reached here, it means one or more of our services are a perfect match with something that you are looking for.
So just hit the 'Get In Touch' button, fill up your requirement and share your contact details.
Our experts will get in touch with you ASAP and we can take this further..